Alongside email support, we offer a chat feature inside the MyExpatTaxes platform. It's available Monday to Friday, 06:00 to 16:00 CET, and you'll find it by clicking the icon in the bottom left corner of the page once you're logged in.
Here's an overview of what we'll cover—click any section to jump ahead.
When Is the Chat Available?
- Monday to Friday, 06:00 to 16:00 CET
- Closed on weekends
- Closed on public holidays
What Can Support Help You With?
Our support team can:
- Answer general questions about US expat filing
- Guide you through platform features and how to use them
- Explain our pricing and plans
Our support team can't:
- Review your individual case
- Evaluate the forms your return generates
How Do You Access the Chat?
- Log in to your MyExpatTaxes account.
- Click the chat icon in the bottom left corner of the page.
- Type your question and send it.
What Happens Outside Working Hours?
You can still leave a message. If you open the chat outside working hours, or if all our agents are busy, the chatbot will take your message and pass it to the support team. They'll reply by email, usually within 24 hours.
Other Ways to Reach Us
Email us at team@myexpattaxes.com — a good option for anything that isn't urgent, or if you're outside our chat hours.