Why Was My Return Rejected for My Date of Birth?

This rejection occurs when the primary taxpayer’s date of birth does not match IRS records during identity verification. The information must be corrected or authorized before the return can be resubmitted.

Here’s an overview of what we’ll cover—click any section to jump ahead.

• Error message:
• Why This Happens
• How to Resolve
• Option 1: Update Your Date of Birth
• Option 2: Authorize Us to E-File on Your Behalf
• What You Need to Know
• Still Need Help?

Error message:

‘If 'PINTypeCd' in the Return Header has the value ‘Self-Select On-Line’ and the filing status of the return is not married filing jointly, then 'PrimaryBirthDt' in the Return Header must match the e-file database.’

Why This Happens

When you e-file using the Self-Select PIN method, the IRS verifies your identity using your:

• Social Security Number
• Prior-year AGI
• Date of birth

This rejection typically occurs because:

• The date of birth was entered incorrectly
• There is a formatting error
• The IRS database contains a different date
• The IRS requires additional verification

The date of birth must match IRS and Social Security Administration records exactly.

How to Resolve

You have two options:

Option 1: Update Your Date of Birth

If the date entered in the software is incorrect:

1. Log in to your MyExpatTaxes account.
2. Visit the Filing History section of your return.
3. Review and update your date of birth.
4. Click Save.

Option 2: Authorize Us to E-File on Your Behalf

After updating your information or submitting Form 8879, please contact our support team so we can resubmit your return.

For this type of rejection, we can only resubmit once you confirm that the information provided is accurate.

What You Need to Know

• Your date of birth must match your Social Security records exactly.
• Even small errors (e.g., an incorrect year or a swapped day/month) can cause rejection.
• You can verify your personal details with the Social Security Administration here:
• Social Security Administration (SSA)

Still Need Help?

If you’re unsure which information is incorrect, or if you continue receiving rejections after updating your details, please contact our support team, and we’ll review your account with you.