PFIC Reporting

Why is this needed? Passive Foreign Investment Companies (PFICs) must be reported at the fund level on Form 8621. What does this mean? How does Form 8621 work? Why do…

How do I get in touch with you?

You should see a floating chat icon on the bottom left corner of our application. If that doesn’t work, sending an email to support@myexpattaxes.com or using the Contact Form on our website…

How do I change my password on MyExpatTaxes?

You may select the “Reset Password” to change your password when you’re on the log-in page. You may also use this link: https://app.myexpattaxes.com/resetPassword

Getting started ASAP!

Not to worry! We can have you started in no time! Click ‘Get Started’ In the upper right corner of the screen, you can click the “Get Started” button to…

What happens if I get stuck during the filing process?

You can use two ways to reach out to us via Live chat or send us an email: If you need help in real-time, you can reach us thru our…

How do I report my financial assets as an expat?

We can help you with that. Our intuitive expat tax software allows you to report financial assets simply and smoothly. Financial assets you can report include: Cash, bank account deposits,…

How does the Rewards Program work?

At MyExpatTaxes, with the Rewards Program, we offer two ways to save on filing. We thank all our customers for their loyalty! Gaining Credits From Being A Returning Customer Each…

How do I proceed to the checkout?

Check out using the “File Your Return” navigation panel and select the “Checkout” option.

What if I made a mistake during the process?

With MyExpatTaxes, you’re in complete control. You can save, go back, edit & update anytime. During the process, we’ll also be giving you overview summaries to check and confirm your input.

Can I see the history of changes I made in the app?

Within the MyExpatTaxes / MyExpatFBAR app, there is no ability to view the log of changes. However, you can always edit your information as needed. 

The app asked me to upload a document I don’t have right now?

If you don’t yet have the document, you may just skip the question and come back once the document is available. If the upload is required, you can just upload…

I cannot open a PDF file you sent me, what should I do?

When this occurs, it is normally due to your browser. We recommend trying different browsers or downloading the PDF and opening it up with Adobe Acrobat: https://get.adobe.com/reader/.

Where can I find the MyExpatTaxes video tutorials?

MyExpatTaxes posts all of our expat tax video tutorials on our YouTube Channel. Be sure to subscribe and click the bell ‘🔔’ to be notified when fresh videos are posted.

Do I have to answer every question in the app?

We mark which questions are required based on your unique tax situation.

Can I make changes after I submit my return?

As long as it has not been submitted to and accepted by the IRS, you can still make some changes. If it was submitted and accepted by the IRS, you…

I have submitted all my forms and haven’t heard from you. What now?

1 – Make sure you’ve uploaded all the necessary signed consent forms. If you are e-filing an FBAR or state return, you should have received a link via email to…

Options if I don’t feel comfortable sharing my Social Security Number online?

We understand your hesitance. As we’re dealing with sensitive data, we also have customers that are not comfortable providing all their information online. Your Social Security Number is required for…

I changed figures on the app, but it’s not reflected in the draft – what to do?

If you made significant changes within the app, your tax forms may need to be reviewed by one of our tax professionals. Then, they will be regenerated/re-finalized so the changes…

What to do with my prior tax returns? Will you e-file them for me too?

If you are Streamlining, then these prior year returns cannot be e-filed. Please use the included Tax Filing Instructions (2nd page in your tax package) to paper mail your return.…

Why does the software ask me to complete 4 years of returns if Streamlined requires 3?

The MyExpatTaxes software asks you to complete 4 years of tax returns because it includes the current year as well.

How do I find my last year’s Adjusted Gross Income (AGI) for efiling?

In order to provide consent for efiling 2022/2021 Tax Returns, you will need to either: The most convenient way is to use the Self-Select Pin Method. So how do you…

How do I report my self-employment income as common-law employee income?

To report your self-employment income as common-law employee salaried income: 1) Delete your self-employment income entry 2) Select “Foreign Employment Compensation” on the Foreign and Other Income Section 3) Enter…

Can I submit an (EFW) payment to the IRS?

Yes, you can submit an Electronic Funds Withdrawal Payment directly to the IRS using your US Bank when e-filing through our platform. The option is available on both e-filing submission…

Live Chat

Whether agents are available or not, the LiveChat icon should always be available. If no agent is available to chat, you’ll be able to leave a message: If you don’t…

Log In to get in touch with our Support Team

General

Application

Tax Center

Resources & Guides

LogIn to get in touch

with our Support Team

Search FAQs

US Expat Tax Support
Facebook Group